Tune Protect And Ticket2U Unveil Ticket Refund Insurance

KUALA LUMPUR, April 8 (Bernama) -- Tune Protect Malaysia, in partnership with Malaysia’s leading ticketing platform, Ticket2U Sdn Bhd, has launched Ticket Refund Insurance, offering enhanced financial security to ticket buyers and setting a new standard in event protection.

The comprehensive plan covers tickets for a wide range of events, including conferences, marathons, runs, concerts, festivals, and sporting tournaments.

According to Tune Protect Malaysia chief executive officer Jubin Mehta, the initiative ensures that ticket holders receive a full refund if unforeseen circumstances prevent them from attending an event.

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"Covering a comprehensive range of unexpected situations, Ticket Refund Insurance protects attendees from disruptions such as medical emergencies, accidental death, home emergencies like fire or burglary, natural disasters, and sudden unemployment, ensuring that ticket buyers are not financially burdened," Mehta said. 

He also highlighted that the coverage includes protection against road accidents and vehicle breakdowns on the way to the event, as well as other unforeseen circumstances.

"With event attendance on the rise, we are ensuring that customers can fully enjoy their favourite events stress-free, knowing they have a reliable safety net in place," he added.

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This initiative reinforces Tune Protect’s commitment to delivering customer-centric solutions and enhancing the overall event experience.

Meanwhile, Ticket2U Sdn Bhd Managing Director YC Chia noted that the company is focused on elevating the ticketing experience, and the new protection scheme marks a significant step towards setting new industry standards. 

"This protection gives ticket buyers greater assurance, knowing they are covered if the unexpected happens, while also reinforcing trust between event organisers and attendees," he said.

According to Tune Protect, purchasing Ticket Refund Insurance is quick and easy, costing just five per cent of the ticket price. 

Eventgoers can select their event tickets on Ticket2U and choose ‘Ticket Refund Insurance’ during checkout. The protection is automatically activated upon purchase.

The statement also highlighted that the claims process is seamless, with customers able to submit claims directly to Tune Protect, where required documentation is processed before refunds are issued immediately.

-- BERNAMA